Free welfare advice

Cancer costs from day one. But the benefits families are entitled to are rarely sitting there waiting to be collected. They’re hard to find, and often just as hard to get approved. That’s why we work in partnership with Citizens Advice to offer free advice to parents of children and young people with cancer worrying about money or their rights.

What is it?

Our Welfare Advice Service is run by trained advisers who understand the issues facing parents who have a child with cancer. They can answer any questions, from money issues to problems at work, housing and consumer rights, and carry out full financial checks to see what benefits young cancer patients and their families may be entitled to.

The service is free and confidential. We‘re here to help young cancer patients and their parents understand and protect their rights, navigate the maze of benefits and other financial support provided by the government, and to make sure they get the help they’re entitled to.

How we help

Our welfare advisers can offer expert support and advice on a range of issues, including:

  • benefits
  • tax
  • housing issues
  • consumer issues with utility companies
  • how to manage debt
  • your rights at work
  • immigration
  • family, relationship and legal advice.

Can this help you?

You can contact our welfare advisers by phone on 0800 915 4439 or email at

You can also complete the form below to request an appointment.

The Welfare Advice Service is open Tuesday, Thursday and Friday from 10am – 4pm. If our advisers are busy then leave a message and they’ll get back to you as soon as they are able to.

Tell us what you think

We’re doing some research into the impact we’re having, and would really like to hear from you! If you’ve got a CLIC Sargent grant, stayed in one our of Homes from Home or used our online tools and information, and are happy to have a quick chat on the phone, then please fill in your details.

Someone from our agency, Rocket Science, will get in touch with you by email to arrange a convenient time to have a chat.

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