The service, which started on July 1, can be accessed via email or as a telephone advice line. It will be open five days a week from 10am to 4pm, and will cover Scotland, England and Wales.
A wide variety of advice will be available including:
• Help for those on low incomes
• Council tax and housing benefit information
• Advice about benefits for young people
• Help with bereavement.
The team will also cover tenancy agreements and rent arrears, rights at work, help with debt, banking information, consumer advice, and relationships, including domestic abuse, and any other issues relating to children and young people.
Advice about civil and human rights, taking legal action and disability discrimination will also be available.
From next year the aim is to set up Ask the Expert sessions online so that people can have access to one-to one advice. The aim is also to expand the service into Northern Ireland in the long-term.
Anyone interested can self-refer, or access the service using an online form, or social workers and other staff can refer anyone who needs advice...
Pamela Robinson, CLIC Sargent’s Assistant Director of Services in London and the south east, said: “We are really pleased to be able to offer this service. It will give the families we support access to a wide range of advice and help them to deal with the challenges that coping with cancer can produce. We are very happy to be working with the experts at Fulham and Hammersmith Citizens Advice.”
Simi Ryatt, Hammersmith and Fulham CAB’s chief executive, said: “Hammersmith & Fulham CAB is delighted to be providing CLIC Sargent’s new Welfare Advice service. This is an exciting development that will enable us to provide CAB expertise to CLIC Sargent staff, and the families and young people they assist at a very difficult time, in an innovative new service delivery model.”
The welfare advice line number is 0800 915 4439, and the email address is email@example.com