Legitimate interest

Supporter Engagement Team

0300 330 0803 (option 2)

Under data protection laws, CLIC Sargent has a number of lawful reasons that we can use (or 'process') your personal information. One of the lawful reasons is called 'legitimate interests'.

Understanding legitimate interest

Broadly speaking legitimate interests means that we can process your personal information if CLIC Sargent has a genuine and legitimate reason, and we are not harming any of your rights and interests.

When you provide your personal details to us we use your information for our legitimate business interests to support young cancer patients and their families. Before doing this, we will also carefully consider and balance any potential impact on you and your rights.

Some typical examples of when we might use the approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns and fundraising.

Our promise

When cancer strikes young lives CLIC Sargent helps families limit the damage cancer causes beyond their health. We will fight tirelessly for children and young people with cancer, often when they feel they can’t. We do this individually, locally and nationally, so that they can focus on the important things, like getting well.

Our vision

Everyone under 25 with cancer, and their families, will get the support and help they need during their cancer treatment and beyond, including bereaved families living with emotional pain. We want them to thrive, not just survive, and for everyone to join in that mission.

CLIC Sargent will use various ways to achieve our mission and to support our objectives. We believe that people who share our values would love to know how to support us. We will process the personal information you have supplied to us to conduct and manage our business to enable us to give you the most appropriate marketing, information, service and products and provide the best and most secure experience. These are what we consider to be our legitimate interests.

Our interests

The following are some examples of when and why we would use this approach in our work when cancer strikes young lives:

Direct marketing 

We will contact you by post and telephone with marketing and fundraising asks which further the aims and objectives of CLIC Sargent. We will make sure our communications are relevant to you, tailored to your interests.

Ordering online

In order for us to process an order, payment has to be taken and contact information collected, such as name, delivery address and telephone number, provided. The seller would also need to record the transaction.

Your best interest Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

Personalisation 

Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our supporters.

Analytics

To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests. 

Research

To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.

Due diligence

We may need to conduct investigations on supporters, potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.

We will also hold information about you so that we can respect your preferences for being contacted by us.

Your interests

When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Remember, you can change the way you hear from us or withdraw your permission for us to process your personal details at any time. Please call us on 0300 330 0803, email supporter.services@clicsargent.org.uk or update your contact preferences online.

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