Closing Skype, Amazon and online bank accounts


The process for closing down a Skype account that you don’t have the details of (in other words, the password or username) is the same for any Microsoft-owned account. To do this you’ll need to follow this link to complete the next-of-kin process

If you do have the account details then you can delete a Skype account. Follow this link to delete a Skype account.


If you have access to the email address associated with your child’s Amazon account then you can email Amazon Customer Services from your child's email and request that the account is closed. You will then be required to provide further documentation.

If this is not possible, you need to send one of the following documents via fax, post or email:

  • Estate Executor: A court-issued letter of administration for an estate subject to probate
  • Spouse/family member: Your child’s death certificate 

You can fax it to the following number: (US) 701-787-9780 or post it to this address:

Attn: Account Close: the first name and last initial of your child, the account holder
1550 S 48th Street 
Grand Forks, ND 58201 

If you cannot provide the information above or write from the child’s email address, you will need to email Amazon Customer Service and provide the following information: 

  • The email address on the account 
  • The name on the account 
  • The billing address on the account 

Online bank accounts

Your child’s online bank account will usually be automatically closed along with their main account. You will need to make an appointment to go into the branch and take in the relevant documents (you can request a private room for this), or in some cases you may be able to do it over the phone by emailing scanned copies of any requested documentation. 

Most high street or online banks will have a process in place for dealing with the sad loss of a family member. You will usually find useful information on their website about how to deal with a bereavement and steps to take when closing an account. 

You will normally have to provide the following information, but there may be more documentation required depending on the circumstances.

  • Original/certified copy of the death certificate
  • Proof of your identity, for example a UK passport or UK full or provisional photo driving licence
  • Confirmation that the estate is not the subject of a dispute

You can find out more information about closing a bank or building account in our dealing with finances article. 

Updated December 2016, next review due December 2017.