CLIC Sargent volunteer policies and guidelines

Thank you for joining Team CLIC Sargent and giving your time to join the fight for young lives against cancer. 

Volunteer policies and guidelines are here to make sure all volunteers have a safe, fair and positive experience with CLIC Sargent. Full policies and guidance can be found on this page.

Please get in touch with your volunteer manager or the Volunteering team if you have any questions.


All volunteers are entitled to claim expenses in line with our expenses policy – you can talk to your volunteer manager about the best and quickest way to do this. 

If you decide not to claim for your expenses, then you can claim them and choose to donate them back to us, meaning that we could claim Gift Aid and increase the amount of funds available to CLIC Sargent. 

Read the full volunteer Expenses policy.


The safeguarding of children, young people and vulnerable adults who come into contact with people at all levels of the organisation is of paramount importance to CLIC Sargent. 

Everyone volunteering with or working for CLIC Sargent has a responsibility to make sure they are following safeguarding best practice. Key principles include: 

  • Endeavouring to keep service users and young volunteers safe from abuse or neglect. Suspicion of abuse or neglect will be responded to promptly and appropriately. We will always act in the best interests of the child, young person or adult at risk 
  • Doing your best to promote welfare and protection of all children, young people and adults at risk who are in contact with CLIC Sargent 
  • Deal with or report any concerns raised by a trustee, employee, volunteer, contracted service provider, or service user promptly, appropriately and sensitively 

If you have a safeguarding concern about anyone connected with CLIC Sargent, contact your volunteer manager or the Volunteering team immediately.

Read the full volunteer Safeguarding policy.


We know that problems can occur from time to time; when they do, we want to be able to address them head on. By having a problem-solving policy, we are able to ensure that volunteers are protected and treated fairly and consistently. This policy enables us to resolve issues promptly and to address unacceptable behaviour appropriately. 

So, if a problem does arise please talk to your volunteer manager or get in touch with the Volunteering team so that, together, we can take the appropriate steps to address the problem.

Read the full volunteer Problem Solving policy.

Concerns and complaints

CLIC Sargent takes complaints and concerns from our volunteers very seriously; they make it possible to make positive changes and improve the quality of our service. We will listen, respond and improve based on the feedback you give us.

We encourage all volunteers to be open and honest with us and aim to foster an environment where concerns and complaints can be shared constructively. Volunteers should use a communication method they feel comfortable with to share their concern or complaint with your volunteer manager or the Volunteering team, like a phone call, email or letter.

Read the full volunteer Concerns and Complaints policy.

Equality, diversity and inclusion

Promoting fair treatment and good working relationships is at the heart of volunteering with CLIC Sargent; it is the responsibility of every volunteer and every staff member to ensure we do this. 

At CLIC Sargent we foster a culture of respect, tolerance and integration. We want you to be open to learning about others’ cultures and beliefs. Our aim is that those who volunteer and work at CLIC Sargent feel able to routinely challenge discriminatory behaviour in a constructive manner, and to be challenged themselves. 

Read the full volunteer Equality, Diversity and Inclusion policy.

Respect and dignity

You have a responsibility to treat people with respect and dignity while carrying out your volunteering role. You also have the right to be treated with respect and dignity by others. 

We hope that you will always feel well treated and part of the team, but if something is not quite right then let your volunteer manager know, or contact the Volunteering team. 

Read the full volunteer Respect and Dignity policy.

Data protection

Data protection is the responsibility of all CLIC Sargent staff and volunteers. We’ll make sure you get all the support and training needed so that you are well equipped to keep data safe; this will vary depending on your volunteering role. 

If you ever have a concern about data protection or if you would like more information about your responsibility for data protection, please contact your volunteer manager.

Read the full volunteer Data Protection policy.


It is your responsibility to make sure that you do not pass on any confidential information to anyone else at CLIC Sargent without the permission of the person providing that information. You should never share confidential information with anyone outside CLIC Sargent. 

The only exception that can be made about confidential information is when a safeguarding concern is raised and the sharing of this information is in the best interest of the person about whom there is a concern. For further information on safeguarding, please refer to the Safeguarding policy. 

Read the full volunteer Confidentiality policy.


We aim to promote a culture where everyone who volunteers with us feels able to raise any concerns about wrongdoing in the organisation. 

Whistle-blowing is the reporting of wrongdoing in an organisation which is in the public interest. Some examples include: 

  • Financial fraud or mismanagement 
  • Offering or receiving bribes 
  • Criminal activity 
  • Health and safety risks 

It’s important to us to address whistle-blowing matters in a quick and effective way and it is the duty of every volunteer to speak up about genuine concerns. If you have a whistle-blowing concern you should tell your volunteer manager, the Volunteering team or the Designated Whistle-Blowing Officer as detailed in the full policy.

Read the full volunteer Whistle-blowing policy.

Volunteer agreement

The CLIC Sargent Volunteer Agreement sets out what we expect from you and what you can expect from us in return. Depending on your role we may ask you to complete this agreement but it applies to all volunteers, so please read it and let your volunteer manager know if you have any questions.

Read the Volunteer Agreement.

Contact us

If you have any questions about any of the policies and guidelines, please get in touch with your volunteer manager or the Volunteering team.