Why do we use this as a method of fundraising?
How do I know that the person knocking on my door is legitimate?
Is the fundraiser being paid?
What time will the fundraisers knock?
Would you like more information?
Door to door fundraising is a successful and cost effective way to generate income for CLIC Sargent, in which fundraisers speak to potential new supporters about the charity and ask them if they would like to set up a monthly Direct Debit.
Direct Debits are a cost-effective way to donate, as it allows CLIC Sargent to plan ahead for the future and helps to keep our administrative costs to a minimum.
The fundraisers wear a grey CLIC Sargent tabard and an identification badge, including the fundraiser’s name, photo and ID number. They will be carrying a letter of authority from CLIC Sargent and the Council, as well as CLIC Sargent literature and a tablet computer.
Please note that our fundraisers are not authorised to take cash or cheque donations on the doorstep, they will only ask for you to complete a Direct Debit mandate form on the tablet computer.
If you are unsure about whether a fundraiser is legitimate, please contact our Supporter Engagement team on 0300 330 0803 (option 2) Monday-Friday, 8am – 6pm or email email@example.com.
CLIC Sargent use a professional fundraising agency for door to door fundraising - Appco Group Support. We pay Appco Group Support based on the number of donors recruited and Appco Group Support pay the fundraisers.
Appco Group Support is our chosen partner for door to door fundraising because we know that they comply with all relevant laws and codes of practice. Fundraisers are coached by CLIC Sargent and by Appco Group Support to ensure they are informed about our campaigns and provide an excellent quality of service.
We carefully monitor the cost of our fundraising to ensure that our return enables us to plan support for the children, young people and their families that need us.
Appco Group Support and CLIC Sargent adhere to the regulations and Codes of Practice set out by The Fundraising Regulator. For more information please visit the Fundraising Regulator website.
Our fundraisers can call up until 9pm in line with the Fundraising Regulator's code of practice, however our fundraisers will stop calling by 8.30pm in most cases so we don’t disturb you too late. We call until this time so we have the best chance of reaching more supporters.
If a door isn't answered, the fundraiser may return to the property more than once. This is to ensure that the fundraisers are able to have as many conversations as possible, and to speak to anyone that might not have been home earlier in the day.
How can I stop my door being knocked on?
If you would rather not hear from an Appco Group Support fundraiser in the future, please let us know and we can request that your address is added to Appco Group Support's 'no call list'. However, please be aware that other agencies can still knock and you will need to notify them separately.
You may also wish to contact your local council to enquire about receiving a 'no cold calling' window sticker from them. The fundraisers will try to adhere to that where it is visible and includes one of the following phrases: 'no cold calling', 'no calling without appointment', 'no doorstep callers', 'no charity fundraisers' and 'no fundraising'.
To share your experience of a CLIC Sargent fundraiser or for more information on how to opt out of this type of fundraising, please do not hesitate to get in touch with our Supporter Engagement team in the following ways:
- Call on 0300 330 0803 (option 2), Monday–Friday, 8am-6pm.
- Email firstname.lastname@example.org
- Write to Supporter Engagement Team, CLIC Sargent, 4th floor, Whitefriars, Lewins Mead, Bristol, BS1 2NT