Telephone fundraising
Did you know that last year, here at Young Lives vs Cancer we spoke to thousands of you by telephone?
Whether it’s welcoming you as a new member of Team Young Lives, sharing the impact your support is having or listening to your thoughts and answering questions, we love to talk to you about the amazing difference you make every day.
Telephone fundraising is one of the most cost effective ways for Young Lives vs Cancer to raise funds to provide vital support for children and young people with cancer and their families, throughout the UK.
It is an excellent way for us to personally thank you, our donors and update you on the impact your donations are having.
It also gives us the opportunity to talk about Young Lives vs Cancer’s ambitions to develop our services. We may include a request to increase a regular gift amount, or consider restarting a cancelled regular gift. Regular gifts provide Young Lives vs Cancer with a steady, dependable income which helps us to plan for the future and develop our services.
You could either get a call from our in-house Supporter Engagement Team or a colleague from a small number of external agencies we work with. They may call you to welcome you to the charity, check you’re happy with your experience or for fundraising purposes.
If it’s an agency colleague, they will give the agency name and say that they are calling on behalf of Young Lives vs Cancer.
Young Lives vs Cancer fully trains our agency colleagues to ensure that they are as informed as possible about our work, and provide an excellent quality of service. Young Lives vs Cancer and our agencies also adhere to the regulations and Codes of Practice set out by The Fundraising Regulator. For more information, please visit the Fundraising Regulator website .
You may be called from the following telephone numbers:
| Agency | Telephone number |
| Supporter Engagement Team | 0300 330 0803 |
| Ethicall | 0117 9088268 |
| 0117 325 4088 | |
| One Sixty International | 020 4538 8379 |
| 020 3879 1048 | |
| 020 4538 2477 | |
| 020 4538 2517 | |
| 020 3974 1549 | |
| 0141 673 0445 | |
| 0117 463 0240 | |
| DTV-Optimise | 0203 4245619 |
| 0203 4247772 | |
| Appco UK | 0207 482 8380 |
| 0122 400 9080 | |
| Zen Fundraising | 01212857566 |
| 01416738674 | |
| 0117 4636806 | |
| 0289 6943379 | |
| 0203 0954397 | |
| 0161 8508874 | |
| 0292 2677961 | |
| Stratcom | 020 8168 2929 |
If you are unsure about whether a telephone call is legitimate, please contact our Supporter Engagement team on 0300 330 0803, Monday–Friday, 9am-5pm or email supporter.services@younglivesvscancer.org.uk.
You may be called between 9am to 9pm. We call until this time so that we have the best chance of reaching more supporters.
We call Young Lives vs Cancer supporters, based on their previous relationship with us and communication preferences. For example, some of our supporters prefer to be contacted by telephone.
We are committed to communicating with our supporters in the way that you prefer and our fundraisers understand the importance of listening to supporters and respecting your wishes. They will note if you do not wish to be contacted again by telephone in the future. If you are too busy to talk, the fundraiser will immediately end the call or arrange a more convenient time to call back.
If you do not wish to be called or you have other questions or comments about our telephone fundraising, please contact our Supporter Engagement team (contact details as below).
As a supporter of Young Lives vs Cancer, you can also amend your communication preferences easily, using our Keeping in touch form.
To share your experience of a Young Lives vs Cancer fundraiser or request further information, please don’t hesitate to get in touch with our Supporter Engagement team in the following ways:
- Call on 0300 330 0803, Monday–Friday, 9am-5pm.
- Email supporter.services@younglivesvscancer.org.uk
- Write to Supporter Engagement Team, Young Lives vs Cancer , 4th floor, Whitefriars, Lewins Mead, Bristol, BS1 2NT
